Terms of purchase
1. GENERAL
a. These general terms and conditions apply between Kiosk Igloo and you as a consumer who places an order from us via our website www.kioskgloo.se .
b. AGE LIMIT i. You must be over 18 years of age to shop at Kiosk Igloo. This applies to all products including e-cigarettes, e-juice and accessories. Orders from people who have provided incorrect personal information may be refused or canceled.
2. GDPR AND PERSONAL DATA
a. See our privacy policy/privacy policy on our website.
3. AGREEMENT AND ORDER
a. CONFIRMATION i. By adding items to Kiosk Igloo's shopping cart and accepting the terms and conditions, you complete your purchase. An order confirmation will be sent to the email address you provided when purchasing. Once you have received an order confirmation from us, your purchase has been completed. You will also receive further confirmation when your order is packed and ready for delivery.
4. PRODUCT INFORMATION AND ERRORS
a. Kiosk Igloo reserves the right to correct any errors in product descriptions or prices. Incorrect descriptions and typos are corrected on an ongoing basis. We reserve the right to refuse an order if incorrect information has been provided or if the order cannot be fulfilled due to final sales. Products that are temporarily out of stock are never listed and a new order must be created to obtain these products.
5. PRICES AND FEES
a. Prices always include VAT. The total price of your order, including all fees, VAT and shipping, is displayed in the shopping cart at checkout. Prices are in Swedish kronor (SEK) and include VAT.
6. PRICES AND PAYMENT
i. We offer payment via credit/debit card or Swish.
7. DELIVERY
a. SHIPPING CHARGES i. The shipping cost is clearly displayed at checkout when you place your order.
b. SHIPPING METHOD i. We use Postnord MyPack Collect for trackable deliveries to agents within 1-4 non-holiday weekdays.
c. RETURN ADDRESS All returns should be sent to:
Kiosk Igloo
Stengatan 77A
972 52
Luleå
8. RIGHT OF WITHDRAWAL
a. According to the Distance Contracts Act, you have a 14-day right of withdrawal. Contact us by email at Kioskigloo@gmail.com within 14 days if you wish to cancel your purchase. You then have 14 days to return the goods at your own expense. Products with broken packaging have no right of withdrawal and the return costs are paid by the customer.
9. REFUND
a. In the event of a verified return, the amount will be refunded within 14 days of Kiosk Igloo receiving your return. The refund will be made in the same way as the original payment unless otherwise agreed.
10. WARRANTY AND COMPLAINTS
a. We at Kiosk Igloo strive for you to be satisfied with your purchase. If you receive a damaged product, please contact us via email at Kioskigloo@gmail.com immediately.
b. If an item develops a defect within 30 days of purchase, we will replace the product or offer a full refund. The warranty does not apply to products that have been subjected to improper handling.
c. Please contact us before returning any item. Products returned should be in good condition with original packaging and all accessories included.
11. APPLICABLE LAW AND DISPUTES
a. Any disputes shall be resolved through either the Swedish National Complaints Board (ARN) or the European Commission Online Dispute Resolution (EU ODR).
ARN: https://www.arn.se/ General Complaints Board Box 174 101 23 Stockholm
EU ODR: https://ec.europa.eu/odr
These terms and conditions are a complement to the Consumer Sales Act and the Distance Contracts Act. If you have any questions, please contact us via email at Kioskigloo@gmail.com.